30 days to return or exchange your order

We want you to be pleased with your purchase. If for any reason you're not happy with it, you have up to 30 days to return or exchange your order.

Restocking fees for cowhides and pillows depend on when the return is filed:

• Filed within 7 days: 10% restocking fee, plus round-trip shipping charges.
• Filed after 7 days: 20% restocking fee, plus round-trip shipping charges (excludes patchworks).

Yes. You may choose for Hudson Hides to provide you with a return shipping label.

All returns must be in new condition. Sending it back in the original box is preferred if possible, but not required.

Call us at 800-763-4342 to get your return authorization number before you ship anything back. All returns and exchanges must be authorized prior to sending.

Returns sent without a return authorization number are charged a mandatory 25% restocking fee. Without that number your items may be lost in our warehouse, so we take no liability for them and there is the possibility there will be no refund on your order.

Yes. We'd love to keep you as a Hudson Hides customer, so if your order doesn't match the size, color or shape you wanted, you may exchange it. Exchanges must be made within 30 days.

We provide a free ground shipping return label on your first exchange (US only). Shipping on any additional exchanges is the customer's responsibility.

Hudson Hides will exchange and replace your order with a product of the same value and style. Call us at 800-763-4342 to get your return authorization number.

If an incorrect address is provided and your order can't be delivered, you're responsible for any redelivery fees, or restocking fees if you wish to cancel the order.

Refunds are processed once Hudson Hides receives your order back in like-new condition. Returns can take up to 48 hours to process, and up to 5 business days to show on your credit card statement.

Orders returned or exchanged that are not in like-new condition will be sent back to the sender, and a refund will not be processed.

Cowhides come from animals, and no two are perfect. They may have flaws and imperfections including, but not limited to, scars, patches, discolorations and brands. We feel these add to the authentic, one-of-a-kind character of every cowhide.